If you are installing the helpesk on SUSE Linux, follow these steps to create a symbolic link:

1 – Create a symbolic link to GLtomcat - Within the directory /etc/init.d, execute the following command: sudo ln -s /opt/GroupLink/everything_HelpDesk/tomcat/bin/tomcat GLtomcat

 2 – To start/stop the tomcat service - Within the directory /etc/init.d, execute the following command: sudo ./GLtomcat start (or stop)

       You can also start/stop the service within the directory /opt/GroupLink/everything_HelpDesk/tomcat/bin/ with the following command: sudo ./tomcat start (or stop)

 The installer does not create a script for GLtomcat within the directory /etc/init.d , but it does for Glmysql.